Result Summary for Survey:Community Satisfaction Survey 2009

1. The island of Hawai'i is a safe place to live.
	answered question		370
	skipped question		4
		Response Percent	Response Count
Strongly Agree		17.3%	64
Agree		50.0%	185
Neutral		21.1%	78
Disagree		8.9%	33
Strongly Disagree		2.7%	10

2. The island of Hawai'i is a safe place to work.
	answered question		367
	skipped question		7
		Response Percent	Response Count
Strongly Agree		23.4%	86
Agree		51.5%	189
Neutral		18.3%	67
Disagree		4.6%	17
Strongly Disagree		2.2%	8

3. The island of Hawai'i is a safe place to visit.
	answered question		363
	skipped question		11
		Response Percent	Response Count
Strongly Agree		15.7%	57
Agree		51.5%	187
Neutral		19.3%	70
Disagree		10.5%	38
Strongly Disagree		3.0%	11

4. Under what circumstances, if any, did you have contact with the Hawai'i Police Department during the past year? (Please scroll down and check all that apply).
	answered question		360
	skipped question		14
		Response Percent	Response Count
911 call		26.4%	95
Traffic stop		21.9%	79
Traffic accident		8.9%	32
Made a report		28.9%	104
Parking ticket		4.4%	16
Police community program		14.2%	51
Casual encounter with an officer		33.3%	120
Requested a record		9.4%	34
Registered a firearm		2.8%	10
Got fingerprinted		3.6%	13
Victim of a crime		13.6%	49
Witness to a crime		9.2%	33
Arrested for a crime		1.7%	6
Spoke with a detective		13.3%	48
No contact		14.7%	53
Do not wish to declare		5.0%	18
Other (please specify in the box below)		12.8%	46

5. During the past year, did you have contact with a POLICE OFFICER from the Hawai'i Police Department?
	answered question		358
	skipped question		16
		Response Percent	Response Count
Yes		81.0%	290
No		19.0%	68

6. 1. The officer I had contact with expressed interest in helping me.
	answered question		286
	skipped question		88
		Response Percent	Response Count
Strongly Agree		26.6%	76
Agree		31.8%	91
Neutral		16.8%	48
Disagree		12.2%	35
Strongly Disagree		12.6%	36

7. 2. The officer I had contact with showed concern for my safety.
	answered question		286
	skipped question		88
		Response Percent	Response Count
Strongly Agree		23.4%	67
Agree		31.5%	90
Neutral		22.4%	64
Disagree		11.5%	33
Strongly Disagree		11.2%	32

8. 3. The officer I had contact with showed compassion.
	answered question		285
	skipped question		89
		Response Percent	Response Count
Strongly Agree		21.4%	61
Agree		26.7%	76
Neutral		23.2%	66
Disagree		13.0%	37
Strongly Disagree		15.8%	45

9. 4. The officer I had contact with was professional.
	answered question		281
	skipped question		93
		Response Percent	Response Count
Strongly Agree		28.1%	79
Agree		31.7%	89
Neutral		18.1%	51
Disagree		9.3%	26
Strongly Disagree		12.8%	36

10. 5. The officer I had contact with demonstrated integrity.
	answered question		282
	skipped question		92
		Response Percent	Response Count
Strongly Agree		25.5%	72
Agree		27.7%	78
Neutral		24.5%	69
Disagree		8.9%	25
Strongly Disagree		13.5%	38

11. 6. The officer I had contact with paid attention to details.
	answered question		282
	skipped question		92
		Response Percent	Response Count
Strongly Agree		24.8%	70
Agree		33.3%	94
Neutral		15.6%	44
Disagree		14.5%	41
Strongly Disagree		11.7%	33

12. 7. The officer I had contact with made me feel comfortable.
	answered question		282
	skipped question		92
		Response Percent	Response Count
Strongly Agree		22.3%	63
Agree		29.1%	82
Neutral		18.1%	51
Disagree		14.9%	42
Strongly Disagree		15.6%	44

13. 8. The officer I had contact with helped resolve my situation.
	answered question		281
	skipped question		93
		Response Percent	Response Count
Strongly Agree		18.1%	51
Agree		22.4%	63
Neutral		24.9%	70
Disagree		14.6%	41
Strongly Disagree		19.9%	56

14. 9. The officer I had contact with did his/her best job possible.
	answered question		279
	skipped question		95
		Response Percent	Response Count
Strongly Agree		25.1%	70
Agree		21.9%	61
Neutral		20.8%	58
Disagree		14.7%	41
Strongly Disagree		17.6%	49

15. 10. The officer I had contact with treated me with aloha and respect.
	answered question		277
	skipped question		97
		Response Percent	Response Count
Strongly Agree		27.1%	75
Agree		28.9%	80
Neutral		20.9%	58
Disagree		8.7%	24
Strongly Disagree		14.4%	40

16. Over the past year, did you have contact with a CIVILIAN EMPLOYEE of the Hawai'i Police Department?
	answered question		345
	skipped question		29
		Response Percent	Response Count
Yes		38.6%	133
No		61.4%	212

17. 1. The civilian I had contact with expressed interest in helping me.
	answered question		138
	skipped question		236
		Response Percent	Response Count
Strongly Agree		29.7%	41
Agree		41.3%	57
Neutral		13.8%	19
Disagree		10.1%	14
Strongly Disagree		5.1%	7

18. 2. The civilian I had contact with showed concern for my safety.
	answered question		134
	skipped question		240
		Response Percent	Response Count
Strongly Agree		23.1%	31
Agree		32.8%	44
Neutral		31.3%	42
Disagree		6.0%	8
Strongly Disagree		6.7%	9

19. 3. The civilian I had contact with showed compassion.
	answered question		134
	skipped question		240
		Response Percent	Response Count
Strongly Agree		23.9%	32
Agree		35.1%	47
Neutral		26.9%	36
Disagree		6.7%	9
Strongly Disagree		7.5%	10

20. 4. The civilian I had contact with was professional.
	answered question		134
	skipped question		240
		Response Percent	Response Count
Strongly Agree		28.4%	38
Agree		45.5%	61
Neutral		14.2%	19
Disagree		6.7%	9
Strongly Disagree		5.2%	7

21. 5. The civilian I had contact with demonstrated integrity.
	answered question		133
	skipped question		241
		Response Percent	Response Count
Strongly Agree		27.8%	37
Agree		36.1%	48
Neutral		25.6%	34
Disagree		6.0%	8
Strongly Disagree		4.5%	6

22. 6. The civilian I had contact with paid attention to details.
	answered question		131
	skipped question		243
		Response Percent	Response Count
Strongly Agree		27.5%	36
Agree		38.2%	50
Neutral		19.8%	26
Disagree		9.9%	13
Strongly Disagree		4.6%	6

23. 7. The civilian I had contact with made me feel comfortable.
	answered question		134
	skipped question		240
		Response Percent	Response Count
Strongly Agree		29.1%	39
Agree		35.1%	47
Neutral		22.4%	30
Disagree		6.7%	9
Strongly Disagree		6.7%	9

24. 8. The civilian I had contact with helped resolve my situation.
	answered question		132
	skipped question		242
		Response Percent	Response Count
Strongly Agree		27.3%	36
Agree		34.8%	46
Neutral		22.0%	29
Disagree		9.1%	12
Strongly Disagree		6.8%	9

25. 9. The civilian I had contact with did his/her best job possible.
	answered question		132
	skipped question		242
		Response Percent	Response Count
Strongly Agree		31.1%	41
Agree		32.6%	43
Neutral		21.2%	28
Disagree		6.8%	9
Strongly Disagree		8.3%	11

26. 10. The civilian I had contact with treated me with aloha and respect.
	answered question		130
	skipped question		244
		Response Percent	Response Count
Strongly Agree		32.3%	42
Agree		36.9%	48
Neutral		16.2%	21
Disagree		9.2%	12
Strongly Disagree		5.4%	7

27. 1. If I need assistance, I am comfortable calling the Hawai'i Police Department
	answered question		343
	skipped question		31
		Response Percent	Response Count
Strongly Agree		30.9%	106
Agree		35.6%	122
Neutral		14.6%	50
Disagree		9.6%	33
Strongly Disagree		9.3%	32

28. 2. I am comfortable contacting the Hawai'i Police Department to report a crime.
	answered question		340
	skipped question		34
		Response Percent	Response Count
Strongly Agree		35.6%	121
Agree		35.6%	121
Neutral		12.9%	44
Disagree		6.8%	23
Strongly Disagree		9.1%	31

29. 3. I am comfortable contacting the Hawai'i Police Department to share information about a crime.
	answered question		339
	skipped question		35
		Response Percent	Response Count
Strongly Agree		30.1%	102
Agree		36.0%	122
Neutral		17.1%	58
Disagree		8.0%	27
Strongly Disagree		8.8%	30

30. 4. I am confident in the ability of the Hawai'i Police Department to serve my needs.
	answered question		339
	skipped question		35
		Response Percent	Response Count
Strongly Agree		19.2%	65
Agree		25.7%	87
Neutral		26.0%	88
Disagree		13.0%	44
Strongly Disagree		16.2%	55

31. 5. I believe the Hawai'i Police Department does a good job in keeping the island of Hawai'i safe.
	answered question		340
	skipped question		34
		Response Percent	Response Count
Strongly Agree		16.5%	56
Agree		32.1%	109
Neutral		25.3%	86
Disagree		14.4%	49
Strongly Disagree		11.8%	40

32. 6. I am satisfied in the way the Hawai'i Police Department responds to crime in my community.
	answered question		340
	skipped question		34
		Response Percent	Response Count
Strongly Agree		15.0%	51
Agree		24.4%	83
Neutral		23.2%	79
Disagree		19.1%	65
Strongly Disagree		18.2%	62

33. Please provide information about your residency status by checking the appropriate box below.
	answered question		342
	skipped question		32
		Response Percent	Response Count
I am a resident of the island of Hawai'i.		95.3%	326
I am not a resident of the island of Hawai'i.		4.7%	16

34. Have you been a resident of the island of Hawai'i all your life?
	answered question		323
	skipped question		51
		Response Percent	Response Count
Yes		39.6%	128
No		60.4%	195

35. How long have you been a resident of the island of Hawai'i?
	answered question		196
	skipped question		178
		Response Percent	Response Count
Less than one year		0.5%	1
1-2 years		6.6%	13
2-5 years		14.3%	28
5-10 years		19.9%	39
10-15 years		11.2%	22
15-20 years		14.3%	28
20-25 years		12.2%	24
More than 25 years		20.4%	40
I do not wish to declare.		0.5%	1

36. What is your zip code?
	answered question		322
	skipped question		52
		Response Percent	Response Count
96704		2.8%	9
96710		0.0%	0
96718		0.0%	0
96719		1.9%	6
96720		28.0%	90
96721		0.6%	2
96725		0.9%	3
96726		1.2%	4
96727		0.3%	1
96728		0.0%	0
96737		1.2%	4
96738		2.5%	8
96739		0.0%	0
96740		16.1%	52
96743		1.9%	6
96745		2.2%	7
96749		11.8%	38
96750		1.2%	4
96755		1.6%	5
96760		1.6%	5
96764		0.3%	1
96771		0.9%	3
96772		0.9%	3
96773		0.3%	1
96774		0.0%	0
96776		0.0%	0
96777		0.3%	1
96778		8.4%	27
96780		0.6%	2
96781		1.2%	4
96783		0.3%	1
96785		3.1%	10
I do not wish to declare.		7.8%	25

37. What is your age?
	answered question		337
	skipped question		37
		Response Percent	Response Count
Under 15		0.0%	0
15-17		0.3%	1
18-21		4.7%	16
22-34		20.2%	68
35-44		17.5%	59
45-54		16.9%	57
55-64		26.7%	90
65-74		9.5%	32
75-84		2.1%	7
85-94		0.0%	0
Over 94		0.0%	0
I do not wish to declare.		2.1%	7