Result Summary for Survey:Community Satisfaction Survey 2013

1. The island of Hawai'i is a safe place to live.
	answered question		600
	skipped question		8
		Response Percent	Response Count
Strongly Agree		13.7%	82
Agree		49.2%	295
Neutral		23.8%	143
Disagree		11.8%	71
Strongly Disagree		1.5%	9

2. The island of Hawai'i is a safe place to work.
	answered question		598
	skipped question		10
		Response Percent	Response Count
Strongly Agree		16.2%	97
Agree		56.4%	337
Neutral		21.2%	127
Disagree		5.0%	30
Strongly Disagree		1.2%	7

3. The island of Hawai'i is a safe place to visit.
	answered question		599
	skipped question		9
		Response Percent	Response Count
Strongly Agree		12.9%	77
Agree		52.8%	316
Neutral		22.2%	133
Disagree		11.0%	66
Strongly Disagree		1.2%	7

4. Under what circumstances, if any, did you have contact with the Hawai'i Police Department during the past year? (Please scroll down and check all that apply).
	answered question		590
	skipped question		18
		Response Percent	Response Count
911 call		19.7%	116
Traffic stop		13.4%	79
Traffic accident		6.4%	38
Made a report		30.8%	182
Parking ticket		0.5%	3
Police community program		13.9%	82
Casual encounter with an officer		28.8%	170
Requested a record		4.7%	28
Registered a firearm		6.3%	37
Got fingerprinted		2.0%	12
Victim of a crime		12.5%	74
Witness to a crime		5.8%	34
Arrested for a crime		0.7%	4
Spoke with a detective		13.4%	79
No contact		18.0%	106
Do not wish to declare		3.1%	18
Other (please specify in the box below)		15.3%	90

5. During the past year, did you have contact with a POLICE OFFICER from the Hawai'i Police Department?
	answered question		588
	skipped question		20
		Response Percent	Response Count
Yes		72.8%	428
No		27.2%	160

6. 1. The officer(s) I had contact with expressed interest in helping me.
	answered question		430
	skipped question		178
		Response Percent	Response Count
Strongly Agree		26.0%	112
Agree		28.4%	122
Neutral		15.8%	68
Disagree		10.9%	47
Strongly Disagree		14.2%	61
Does Not Apply		4.7%	20

7. 2. The officer(s) I had contact with showed concern for my safety.
	answered question		428
	skipped question		180
		Response Percent	Response Count
Strongly Agree		19.6%	84
Agree		27.6%	118
Neutral		22.2%	95
Disagree		9.1%	39
Strongly Disagree		11.4%	49
Does Not Apply		10.0%	43

8. 3. The officer(s) I had contact with showed compassion.
	answered question		426
	skipped question		182
		Response Percent	Response Count
Strongly Agree		18.3%	78
Agree		25.8%	110
Neutral		21.8%	93
Disagree		14.1%	60
Strongly Disagree		15.3%	65
Does Not Apply		4.7%	20

9. 4. The officer(s) I had contact with demonstrated professionalism.
	answered question		426
	skipped question		182
		Response Percent	Response Count
Strongly Agree		25.4%	108
Agree		33.6%	143
Neutral		16.2%	69
Disagree		9.4%	40
Strongly Disagree		14.3%	61
Does Not Apply		1.2%	5

10. 5. The officer(s) I had contact with demonstrated integrity.
	answered question		426
	skipped question		182
		Response Percent	Response Count
Strongly Agree		21.6%	92
Agree		31.7%	135
Neutral		19.5%	83
Disagree		8.2%	35
Strongly Disagree		13.8%	59
Does Not Apply		5.2%	22

11. 6. The officer(s) I had contact with paid attention to details.
	answered question		423
	skipped question		185
		Response Percent	Response Count
Strongly Agree		17.5%	74
Agree		33.3%	141
Neutral		17.3%	73
Disagree		13.2%	56
Strongly Disagree		14.9%	63
Does Not Apply		3.8%	16

12. 7. The officer(s) I had contact with made me feel comfortable.
	answered question		418
	skipped question		190
		Response Percent	Response Count
Strongly Agree		22.0%	92
Agree		28.5%	119
Neutral		19.9%	83
Disagree		11.5%	48
Strongly Disagree		16.0%	67
Does Not Apply		2.2%	9

13. 8. The officer(s) I had contact with helped resolve my situation.
	answered question		417
	skipped question		191
		Response Percent	Response Count
Strongly Agree		12.7%	53
Agree		23.0%	96
Neutral		17.3%	72
Disagree		13.7%	57
Strongly Disagree		20.4%	85
Does Not Apply		12.9%	54

14. 9. The officer(s) I had contact with did an excellent job.
	answered question		418
	skipped question		190
		Response Percent	Response Count
Strongly Agree		18.4%	77
Agree		25.1%	105
Neutral		21.5%	90
Disagree		11.7%	49
Strongly Disagree		18.9%	79
Does Not Apply		4.3%	18

15. 10. The officer(s) I had contact with treated me with aloha and respect.
	answered question		414
	skipped question		194
		Response Percent	Response Count
Strongly Agree		26.3%	109
Agree		31.2%	129
Neutral		17.1%	71
Disagree		9.7%	40
Strongly Disagree		13.8%	57
Does Not Apply		1.9%	8

16. Over the past year, did you have contact with a CIVILIAN EMPLOYEE of the Hawai'i Police Department?
	answered question		577
	skipped question		31
		Response Percent	Response Count
Yes		35.5%	205
No		64.5%	372

17. 1. The civilian(s) I had contact with expressed interest in helping me.
	answered question		207
	skipped question		401
		Response Percent	Response Count
Strongly Agree		31.9%	66
Agree		43.0%	89
Neutral		10.1%	21
Disagree		8.2%	17
Strongly Disagree		4.8%	10
Does Not Apply		1.9%	4

18. 2. The civilian(s) I had contact with showed concern for my safety.
	answered question		209
	skipped question		399
		Response Percent	Response Count
Strongly Agree		19.6%	41
Agree		29.2%	61
Neutral		24.9%	52
Disagree		3.3%	7
Strongly Disagree		4.3%	9
Does Not Apply		18.7%	39

19. 3. The civilian(s) I had contact with showed compassion.
	answered question		208
	skipped question		400
		Response Percent	Response Count
Strongly Agree		23.6%	49
Agree		30.8%	64
Neutral		24.0%	50
Disagree		6.3%	13
Strongly Disagree		4.8%	10
Does Not Apply		10.6%	22

20. 4. The civilian(s) I had contact with demonstrated professionalism.
	answered question		206
	skipped question		402
		Response Percent	Response Count
Strongly Agree		31.1%	64
Agree		38.8%	80
Neutral		16.5%	34
Disagree		4.9%	10
Strongly Disagree		6.3%	13
Does Not Apply		2.4%	5

21. 5. The civilian(s) I had contact with demonstrated integrity.
	answered question		203
	skipped question		405
		Response Percent	Response Count
Strongly Agree		27.1%	55
Agree		36.9%	75
Neutral		21.7%	44
Disagree		2.5%	5
Strongly Disagree		5.4%	11
Does Not Apply		6.4%	13

22. 6. The civilian(s) I had contact with paid attention to details.
	answered question		205
	skipped question		403
		Response Percent	Response Count
Strongly Agree		29.3%	60
Agree		40.0%	82
Neutral		13.7%	28
Disagree		6.8%	14
Strongly Disagree		6.8%	14
Does Not Apply		3.4%	7

23. 7. The civilian(s) I had contact with made me feel comfortable.
	answered question		201
	skipped question		407
		Response Percent	Response Count
Strongly Agree		27.4%	55
Agree		38.8%	78
Neutral		15.9%	32
Disagree		6.0%	12
Strongly Disagree		7.0%	14
Does Not Apply		5.0%	10

24. 8. The civilian(s) I had contact with helped resolve my situation.
	answered question		203
	skipped question		405
		Response Percent	Response Count
Strongly Agree		23.6%	48
Agree		36.5%	74
Neutral		14.8%	30
Disagree		7.4%	15
Strongly Disagree		8.9%	18
Does Not Apply		8.9%	18

25. 9. The civilian(s) I had contact with did an excellent job.
	answered question		201
	skipped question		407
		Response Percent	Response Count
Strongly Agree		31.3%	63
Agree		30.3%	61
Neutral		17.9%	36
Disagree		7.0%	14
Strongly Disagree		9.0%	18
Does Not Apply		4.5%	9

26. 10. The civilian(s) I had contact with treated me with aloha and respect.
	answered question		200
	skipped question		408
		Response Percent	Response Count
Strongly Agree		34.5%	69
Agree		40.0%	80
Neutral		15.0%	30
Disagree		3.0%	6
Strongly Disagree		7.0%	14
Does Not Apply		0.5%	1

27. 1. If I need assistance, I am comfortable calling the Hawai'i Police Department
	answered question		573
	skipped question		35
		Response Percent	Response Count
Strongly Agree		30.5%	175
Agree		33.3%	191
Neutral		19.5%	112
Disagree		10.5%	60
Strongly Disagree		6.1%	35

28. 2. I am comfortable contacting the Hawai'i Police Department to report a crime.
	answered question		570
	skipped question		38
		Response Percent	Response Count
Strongly Agree		34.0%	194
Agree		36.5%	208
Neutral		14.0%	80
Disagree		10.2%	58
Strongly Disagree		5.3%	30

29. 3. I am comfortable contacting the Hawai'i Police Department to share information about a crime.
	answered question		571
	skipped question		37
		Response Percent	Response Count
Strongly Agree		31.3%	179
Agree		33.6%	192
Neutral		19.1%	109
Disagree		10.3%	59
Strongly Disagree		5.6%	32

30. 4. I am confident in the ability of the Hawai'i Police Department to serve my needs.
	answered question		573
	skipped question		35
		Response Percent	Response Count
Strongly Agree		16.4%	94
Agree		25.5%	146
Neutral		23.0%	132
Disagree		20.9%	120
Strongly Disagree		14.1%	81

31. 5. I believe the Hawai'i Police Department does a good job in keeping the island of Hawai'i safe.
	answered question		566
	skipped question		42
		Response Percent	Response Count
Strongly Agree		15.5%	88
Agree		28.4%	161
Neutral		26.1%	148
Disagree		19.6%	111
Strongly Disagree		10.2%	58

32. 6. I am satisfied in the way the Hawai'i Police Department responds to crime in my community.
	answered question		567
	skipped question		41
		Response Percent	Response Count
Strongly Agree		13.8%	78
Agree		20.6%	117
Neutral		24.0%	136
Disagree		24.0%	136
Strongly Disagree		17.6%	100

33. Please provide information about your residency status by checking the appropriate box below.
	answered question		567
	skipped question		41
		Response Percent	Response Count
I am a resident of the island of Hawai'i.		96.8%	549
I am not a resident of the island of Hawai'i.		3.2%	18

34. Have you been a resident of the island of Hawai'i all your life?
	answered question		546
	skipped question		62
		Response Percent	Response Count
Yes		36.6%	200
No		63.4%	346

35. How long have you been a resident of the island of Hawai'i?
	answered question		349
	skipped question		259
		Response Percent	Response Count
Less than one year		2.3%	8
1-2 years		4.3%	15
2-5 years		10.3%	36
5-10 years		22.9%	80
10-15 years		16.9%	59
15-20 years		6.6%	23
20-25 years		12.0%	42
More than 25 years		24.1%	84
I do not wish to declare.		0.6%	2

36. What is your zip code?
	answered question		547
	skipped question		61
		Response Percent	Response Count
96704		3.1%	17
96710		0.2%	1
96718		0.4%	2
96719		0.4%	2
96720		24.5%	134
96721		0.9%	5
96725		1.3%	7
96726		0.2%	1
96727		1.5%	8
96728		0.2%	1
96737		1.3%	7
96738		4.0%	22
96739		0.4%	2
96740		15.2%	83
96743		2.6%	14
96745		0.4%	2
96749		9.9%	54
96750		2.7%	15
96755		0.9%	5
96760		0.9%	5
96764		0.5%	3
96771		3.1%	17
96772		1.8%	10
96773		0.5%	3
96774		0.2%	1
96776		0.7%	4
96777		0.7%	4
96778		7.9%	43
96780		0.2%	1
96781		1.1%	6
96783		0.4%	2
96785		6.9%	38
I do not wish to declare.		5.1%	28

37. What is your age?
	answered question		567
	skipped question		41
		Response Percent	Response Count
Under 15		0.0%	0
15-17		0.4%	2
18-21		0.9%	5
22-34		8.5%	48
35-44		15.7%	89
45-54		21.9%	124
55-64		31.0%	176
65-74		16.0%	91
75-84		1.8%	10
85-94		0.2%	1
Over 94		0.0%	0
I do not wish to declare.		3.7%	21

38. What can the Hawai'i Police Department do to serve you better?
	answered question	452
	skipped question	156
		Response Count
		452