Result Summary for Survey:Community Satisfaction Survey 2010

1. The island of Hawai'i is a safe place to live.
	answered question		391
	skipped question		2
		Response Percent	Response Count
Strongly Agree		14.6%	57
Agree		55.2%	216
Neutral		19.7%	77
Disagree		9.5%	37
Strongly Disagree		1.0%	4

2. The island of Hawai'i is a safe place to work.
	answered question		389
	skipped question		4
		Response Percent	Response Count
Strongly Agree		17.0%	66
Agree		55.3%	215
Neutral		24.4%	95
Disagree		2.6%	10
Strongly Disagree		0.8%	3

3. The island of Hawai'i is a safe place to visit.
	answered question		388
	skipped question		5
		Response Percent	Response Count
Strongly Agree		13.9%	54
Agree		55.7%	216
Neutral		21.9%	85
Disagree		8.0%	31
Strongly Disagree		0.5%	2

4. Under what circumstances, if any, did you have contact with the Hawai'i Police Department during the past year? (Please scroll down and check all that apply).
	answered question		383
	skipped question		10
		Response Percent	Response Count
911 call		24.0%	92
Traffic stop		15.1%	58
Traffic accident		11.2%	43
Made a report		30.5%	117
Parking ticket		0.8%	3
Police community program		16.4%	63
Casual encounter with an officer		35.2%	135
Requested a record		7.0%	27
Registered a firearm		1.8%	7
Got fingerprinted		1.0%	4
Victim of a crime		14.6%	56
Witness to a crime		7.3%	28
Arrested for a crime		0.3%	1
Spoke with a detective		15.1%	58
No contact		15.7%	60
Do not wish to declare		2.3%	9
Other (please specify in the box below)		15.1%	58

5. During the past year, did you have contact with a POLICE OFFICER from the Hawai'i Police Department?
	answered question		385
	skipped question		8
		Response Percent	Response Count
Yes		80.3%	309
No		19.7%	76

6. 1. The officer(s) I had contact with expressed interest in helping me.
	answered question		310
	skipped question		83
		Response Percent	Response Count
Strongly Agree		21.3%	66
Agree		30.3%	94
Neutral		15.5%	48
Disagree		13.2%	41
Strongly Disagree		14.8%	46
Does Not Apply		4.8%	15

7. 2. The officer(s) I had contact with showed concern for my safety.
	answered question		307
	skipped question		86
		Response Percent	Response Count
Strongly Agree		19.5%	60
Agree		25.4%	78
Neutral		21.8%	67
Disagree		14.3%	44
Strongly Disagree		9.8%	30
Does Not Apply		9.1%	28

8. 3. The officer(s) I had contact with showed compassion.
	answered question		307
	skipped question		86
		Response Percent	Response Count
Strongly Agree		18.6%	57
Agree		23.1%	71
Neutral		20.5%	63
Disagree		17.3%	53
Strongly Disagree		13.7%	42
Does Not Apply		6.8%	21

9. 4. The officer(s) I had contact with demonstrated professionalism.
	answered question		306
	skipped question		87
		Response Percent	Response Count
Strongly Agree		24.8%	76
Agree		30.7%	94
Neutral		17.0%	52
Disagree		12.7%	39
Strongly Disagree		13.4%	41
Does Not Apply		1.3%	4

10. 5. The officer(s) I had contact with demonstrated integrity.
	answered question		305
	skipped question		88
		Response Percent	Response Count
Strongly Agree		21.3%	65
Agree		27.9%	85
Neutral		25.2%	77
Disagree		9.2%	28
Strongly Disagree		11.8%	36
Does Not Apply		4.6%	14

11. 6. The officer(s) I had contact with paid attention to details.
	answered question		304
	skipped question		89
		Response Percent	Response Count
Strongly Agree		18.1%	55
Agree		31.3%	95
Neutral		22.0%	67
Disagree		10.2%	31
Strongly Disagree		14.1%	43
Does Not Apply		4.3%	13

12. 7. The officer(s) I had contact with made me feel comfortable.
	answered question		305
	skipped question		88
		Response Percent	Response Count
Strongly Agree		21.6%	66
Agree		28.9%	88
Neutral		20.7%	63
Disagree		11.5%	35
Strongly Disagree		14.8%	45
Does Not Apply		2.6%	8

13. 8. The officer(s) I had contact with helped resolve my situation.
	answered question		301
	skipped question		92
		Response Percent	Response Count
Strongly Agree		13.3%	40
Agree		19.6%	59
Neutral		19.9%	60
Disagree		15.6%	47
Strongly Disagree		19.3%	58
Does Not Apply		12.3%	37

14. 9. The officer(s) I had contact with did an excellent job.
	answered question		301
	skipped question		92
		Response Percent	Response Count
Strongly Agree		17.3%	52
Agree		22.3%	67
Neutral		22.6%	68
Disagree		15.0%	45
Strongly Disagree		19.3%	58
Does Not Apply		3.7%	11

15. 10. The officer(s) I had contact with treated me with aloha and respect.
	answered question		299
	skipped question		94
		Response Percent	Response Count
Strongly Agree		22.7%	68
Agree		33.4%	100
Neutral		19.1%	57
Disagree		10.0%	30
Strongly Disagree		14.0%	42
Does Not Apply		0.7%	2

16. Over the past year, did you have contact with a CIVILIAN EMPLOYEE of the Hawai'i Police Department?
	answered question		371
	skipped question		22
		Response Percent	Response Count
Yes		38.5%	143
No		61.5%	228

17. 1. The civilian(s) I had contact with expressed interest in helping me.
	answered question		147
	skipped question		246
		Response Percent	Response Count
Strongly Agree		22.4%	33
Agree		46.3%	68
Neutral		15.0%	22
Disagree		8.8%	13
Strongly Disagree		3.4%	5
Does Not Apply		4.1%	6

18. 2. The civilian(s) I had contact with showed concern for my safety.
	answered question		147
	skipped question		246
		Response Percent	Response Count
Strongly Agree		14.3%	21
Agree		26.5%	39
Neutral		25.2%	37
Disagree		6.8%	10
Strongly Disagree		3.4%	5
Does Not Apply		23.8%	35

19. 3. The civilian(s) I had contact with showed compassion.
	answered question		147
	skipped question		246
		Response Percent	Response Count
Strongly Agree		19.0%	28
Agree		29.9%	44
Neutral		20.4%	30
Disagree		10.9%	16
Strongly Disagree		3.4%	5
Does Not Apply		16.3%	24

20. 4. The civilian(s) I had contact with demonstrated professionalism.
	answered question		145
	skipped question		248
		Response Percent	Response Count
Strongly Agree		20.0%	29
Agree		45.5%	66
Neutral		18.6%	27
Disagree		8.3%	12
Strongly Disagree		4.1%	6
Does Not Apply		3.4%	5

21. 5. The civilian(s) I had contact with demonstrated integrity.
	answered question		145
	skipped question		248
		Response Percent	Response Count
Strongly Agree		19.3%	28
Agree		37.2%	54
Neutral		24.1%	35
Disagree		7.6%	11
Strongly Disagree		2.8%	4
Does Not Apply		9.0%	13

22. 6. The civilian(s) I had contact with paid attention to details.
	answered question		142
	skipped question		251
		Response Percent	Response Count
Strongly Agree		19.0%	27
Agree		39.4%	56
Neutral		20.4%	29
Disagree		10.6%	15
Strongly Disagree		2.8%	4
Does Not Apply		7.7%	11

23. 7. The civilian(s) I had contact with made me feel comfortable.
	answered question		144
	skipped question		249
		Response Percent	Response Count
Strongly Agree		18.8%	27
Agree		44.4%	64
Neutral		19.4%	28
Disagree		6.9%	10
Strongly Disagree		5.6%	8
Does Not Apply		4.9%	7

24. 8. The civilian(s) I had contact with helped resolve my situation.
	answered question		143
	skipped question		250
		Response Percent	Response Count
Strongly Agree		16.8%	24
Agree		34.3%	49
Neutral		18.9%	27
Disagree		7.0%	10
Strongly Disagree		9.1%	13
Does Not Apply		14.0%	20

25. 9. The civilian(s) I had contact with did an excellent job.
	answered question		144
	skipped question		249
		Response Percent	Response Count
Strongly Agree		19.4%	28
Agree		36.1%	52
Neutral		18.8%	27
Disagree		11.8%	17
Strongly Disagree		6.9%	10
Does Not Apply		6.9%	10

26. 10. The civilian(s) I had contact with treated me with aloha and respect.
	answered question		145
	skipped question		248
		Response Percent	Response Count
Strongly Agree		20.7%	30
Agree		46.2%	67
Neutral		15.2%	22
Disagree		7.6%	11
Strongly Disagree		6.2%	9
Does Not Apply		4.1%	6

27. 1. If I need assistance, I am comfortable calling the Hawai'i Police Department
	answered question		372
	skipped question		21
		Response Percent	Response Count
Strongly Agree		23.9%	89
Agree		35.2%	131
Neutral		19.9%	74
Disagree		14.2%	53
Strongly Disagree		6.7%	25

28. 2. I am comfortable contacting the Hawai'i Police Department to report a crime.
	answered question		370
	skipped question		23
		Response Percent	Response Count
Strongly Agree		28.4%	105
Agree		35.4%	131
Neutral		17.3%	64
Disagree		12.7%	47
Strongly Disagree		6.2%	23

29. 3. I am comfortable contacting the Hawai'i Police Department to share information about a crime.
	answered question		369
	skipped question		24
		Response Percent	Response Count
Strongly Agree		24.4%	90
Agree		36.9%	136
Neutral		18.4%	68
Disagree		12.7%	47
Strongly Disagree		7.6%	28

30. 4. I am confident in the ability of the Hawai'i Police Department to serve my needs.
	answered question		367
	skipped question		26
		Response Percent	Response Count
Strongly Agree		13.4%	49
Agree		24.3%	89
Neutral		31.1%	114
Disagree		16.9%	62
Strongly Disagree		14.4%	53

31. 5. I believe the Hawai'i Police Department does a good job in keeping the island of Hawai'i safe.
	answered question		369
	skipped question		24
		Response Percent	Response Count
Strongly Agree		10.8%	40
Agree		31.7%	117
Neutral		29.8%	110
Disagree		16.3%	60
Strongly Disagree		11.4%	42

32. 6. I am satisfied in the way the Hawai'i Police Department responds to crime in my community.
	answered question		369
	skipped question		24
		Response Percent	Response Count
Strongly Agree		8.9%	33
Agree		23.3%	86
Neutral		26.0%	96
Disagree		24.7%	91
Strongly Disagree		17.1%	63

33. Please provide information about your residency status by checking the appropriate box below.
	answered question		369
	skipped question		24
		Response Percent	Response Count
I am a resident of the island of Hawai'i.		95.9%	354
I am not a resident of the island of Hawai'i.		4.1%	15

34. Have you been a resident of the island of Hawai'i all your life?
	answered question		353
	skipped question		40
		Response Percent	Response Count
Yes		33.1%	117
No		66.9%	236

35. How long have you been a resident of the island of Hawai'i?
	answered question		237
	skipped question		156
		Response Percent	Response Count
Less than one year		1.7%	4
1-2 years		1.7%	4
2-5 years		14.8%	35
5-10 years		24.9%	59
10-15 years		18.6%	44
15-20 years		9.3%	22
20-25 years		10.5%	25
More than 25 years		18.1%	43
I do not wish to declare.		0.4%	1

36. What is your zip code?
	answered question		355
	skipped question		38
		Response Percent	Response Count
96704		6.2%	22
96710		0.3%	1
96718		0.0%	0
96719		0.3%	1
96720		21.1%	75
96721		0.3%	1
96725		2.3%	8
96726		0.8%	3
96727		1.4%	5
96728		0.6%	2
96737		1.7%	6
96738		1.1%	4
96739		0.6%	2
96740		14.6%	52
96743		2.0%	7
96745		0.6%	2
96749		14.9%	53
96750		1.1%	4
96755		1.4%	5
96760		2.0%	7
96764		0.3%	1
96771		2.0%	7
96772		0.0%	0
96773		0.6%	2
96774		0.3%	1
96776		0.3%	1
96777		0.0%	0
96778		14.1%	50
96780		0.3%	1
96781		2.0%	7
96783		1.7%	6
96785		1.7%	6
I do not wish to declare.		3.7%	13

37. What is your age?
	answered question		369
	skipped question		24
		Response Percent	Response Count
Under 15		0.0%	0
15-17		0.3%	1
18-21		1.4%	5
22-34		11.9%	44
35-44		13.6%	50
45-54		20.1%	74
55-64		37.1%	137
65-74		12.5%	46
75-84		1.6%	6
85-94		0.0%	0
Over 94		0.3%	1
I do not wish to declare.		1.4%	5

38. What can the Hawai'i Police Department do to serve you better?
	answered question	287
	skipped question	106
		Response Count
		287