03-24-20 COVID-19 and the Hawaii Police Department service adjustments

Hawaiʻi Police Department                                              
Office of the Chief
Chief Paul Ferreira                                                       
Phone: (808) 961-2244


Media Release

 In an effort to promote social distancing per the Governor’s supplement to the emergency Proclamation addressing the COVID-19 pandemic, the following adjustments have been made with services that the Hawaiʻi Police Department provides the public:

  • Records section is closed to the public; however, staff is still available to answer questions, accepting and processing requests for copies of police reports, which will be distributed strictly by mail.  To order a copy of a report or if there are further questions about reports, staff can be reached during normal business hours at phone (808) 961-2233. Police report requests can also be made through the various district police stations with the numbers as follows:

Puna District Patrol………..…..(808) 965-2716

Hāmākua District Patrol………..(808 )775-7533

South Kohala District Patrol.…(808) 887-3080

North Kohala District Patrol…..(808) 889-6540

Kona District Records…………(808) 326-4646 (ext. 285)

Kaʻū District Patrol………….…..(808) 939-2520


  • Applications for Permits to Acquire and Firearms Registration services Island-wide remain open and will be conducted by appointment only. To schedule an appointment in Hilo during normal business hours call (808) 961-2233, to schedule an appointment in Kona call (808) 326-4646 (ex 222). To schedule an appointment at any of the other district stations refer to the above listing of phone numbers.
  • Traffic Services Section is closed to the public; however, the staff is still available to answer questions during normal business hours at phone (808) 961-2227. (Of note this does not affect the Driver’s License Services as these are overseen by the Finance Department).
  • Dispatch and the 911 system continues normal operations with emergency and non-emergency calls.
  • Patrol and Criminal Investigation Divisions services continue normal operations. District police stations remain open island-wide.

Should you have further questions on this matter, you may call Major Samuel Jelsma of our Administrative Division at (808) 961-2265.


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