Hawai‘i Police Department
Office of the Chief
Paul K. Ferreira
Phone: (808) 961-2244
Media Release
Chief Paul K. Ferreira wishes to thank the members of the public who participated in the Hawai‘i Police Department’s 2021 Community Satisfaction Survey during the month of April. This year the department increased their outreach efforts to encourage more people to participate in the survey, with a record number of 1,040 respondents completing the survey. This represents an 84.5 percent increase in responses than the previous survey in 2019, in which 564 people participated.
As in previous surveys, Chief Ferreira says the survey is a tool to assist him in:
- Identifying problem areas the community is experiencing with the police department.
- Determining if he can rectify those issues through specific training of police department personnel.
- Making changes to policies and procedures if necessary.
- Clarifying misinformation about laws and/or police practices.
“We definitely appreciated all the positive feedback that we received and the comments on the overall satisfaction with the department’s performance,” said Chief Ferreira.
“However, as the saying goes, ‘We can’t fix it, if we don’t know it’s broken’. The critical feedback provided during this survey is another tool for our department to recognize any shortcomings as viewed by members of the community. By knowing and understanding this, we’re able to make well informed decisions as it relates to any changes to departmental policies and procedures to better serve our island community.”
The survey results can be viewed on the Police Department’s website.
The chief encourages the public to continue to provide feedback throughout the year by using the “Feedback” link on the Police Department’s website.
